Support

Your check-in was saved on your phone but has not reached our server yet, usually because of a weak connection. Keep the app open on a working connection and it will send automatically. It shows as verified only once the server accepts it.

The app shows the reason. The most common ones are being outside the branch area or poor location accuracy. A check-in “needs review” is still recorded; your manager decides on it. If something is wrong, request a correction for that day.

Open the Attendance tab, choose the day, and request a correction with the time you left. Your manager approves it.

Branches and shifts are set by your employer. Ask your manager or admin to change them.

Phone location is less accurate indoors. Step near a window or the entrance, make sure Location is on with “precise” location allowed, and try again. If it keeps happening, ask your admin to check the branch location and radius in Preez.

No. Preez reads your location only when you start a check-in or check-out. It never asks for background location access. See the Privacy Policy.

Open your phone settings → Apps → Preez → Permissions → Location, and choose “Allow only while using the app”.

Allow camera access in phone settings → Apps → Preez → Permissions → Camera. Close other apps that may be using the camera and try again.

The attendance photo has to be taken live at the time of the check-in. Preez has no access to your photos.

Your organization’s owners and admins, and the managers of your branch. Selfies are not public and Preez does no face recognition.

Preez is in early access. Email [email protected] with your business name, number of branches and number of employees. The app is on Google Play.

Add the employee’s name and phone number in Preez. That is the invitation: they install the app and sign in with that number.

Approve their correction request, or enter or void attendance as a manager. Every change keeps the reason and who made it.

Yes. Attendance reports can be exported to Excel (XLSX) or CSV for any period up to a year.

Make sure you are using the phone number your employer registered. If you set a password and forgot it, email [email protected] from a known contact and include your phone number and organization.

Install Preez on the new phone and sign in. Your first check-in from a new phone may be flagged for review; that is expected.

See Delete your Preez account. You don’t need the app installed.